Terms of Service — SecureHive

1. DEFINITIONS AND INTERPRETATION

1.1 "Agreement" means these Terms and Conditions together with any applicable Service Level Agreement, Data Processing Agreement, and Privacy Policy.
1.2 "Customer" means the entity or individual subscribing to SecureHive services.
1.3 "Service" means the Secure Hive platform, including all software, applications, and related services provided by SecureHive Inc.
1.4 "Data Protection Laws" means all applicable data protection and privacy laws, including but not limited to GDPR, CCPA, PIPEDA, and other regional privacy regulations effective as of 2026.

2.1 By accessing or using Secure Hive services, Customer agrees to be bound by these Terms and Conditions, which constitute a legally binding agreement.
2.2 Customer represents and warrants that they have the legal authority to enter into this Agreement and bind their organization.
2.3 SecureHive reserves the right to modify these Terms with 30 days' notice, with material changes requiring explicit consent.

3.1 SecureHive is committed to maintaining the highest standards of data protection in compliance with all applicable Data Protection Laws.
3.2 All Customer data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit, meeting 2026-2027 security standards.
3.3 Customer retains full ownership of their data and grants Secure Hive only the limited rights necessary to provide the Service.
3.4 SecureHive implements comprehensive data governance frameworks, including data minimization, purpose limitation, and retention policies.

4.1 SecureHive may utilize AI and machine learning technologies to enhance service delivery, subject to Customer's explicit consent where required by applicable law.
4.2 AI processing activities are conducted in compliance with emerging AI governance frameworks and ethical AI principles.
4.3 Customer has the right to opt-out of AI processing features that are not essential to core service functionality.

5.1 Subscription fees are billed in advance on a monthly or yearly basis as selected by Customer.
5.2 All payments are processed securely through Stripe, with PCI DSS Level 1 compliance maintained.
5.3 Customer may upgrade or downgrade their subscription with prorated billing adjustments.
5.4 Refunds are provided in accordance with our refund policy, with full refunds available within 30 days of initial subscription.

6.1 SecureHive guarantees 99.95% uptime for production services, measured monthly.
6.2 Service credits are provided for downtime exceeding SLA thresholds, calculated as a percentage of monthly fees.
6.3 Planned maintenance windows are scheduled with 48 hours' notice and conducted during low-usage periods.

7.1 SecureHive Provider maintains a comprehensive information security program aligned with ISO/IEC 27001 and is currently in preparation for ISO/IEC 27001 certification. Provider undergoes periodic third-party security assessments and will provide available security documentation upon request.
7.2 Customer is responsible for maintaining appropriate access controls and security practices for their account.
7.3 SecureHive will notify Customer of any security incidents affecting their data within 24 hours of discovery.

8.1 SecureHive retains all rights, title, and interest in the Service, including all intellectual property rights.
8.2 Customer grants SecureHive a limited license to use Customer data solely for providing the Service.
8.3 Customer retains all rights to their proprietary data and intellectual property.

9.1 SecureHive's total liability is limited to the amount paid by Customer in the 12 months preceding the claim.
9.2 Neither party shall be liable for indirect, incidental, or consequential damages.
9.3 Customer agrees to indemnify Secure Hive against claims arising from Customer's use of the Service in violation of these Terms.

10.1 Either party may terminate this Agreement with 30 days' written notice.
10.2 SecureHive may suspend service immediately for violations of these Terms or non-payment.
10.3 Upon termination, Customer data will be available for export for 90 days, after which it will be securely deleted.

11.1 This Agreement is governed by the laws of Delaware, United States.
11.2 Disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements.
12.2 If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
12.3 SecureHive may assign this Agreement; Customer may not assign without written consent.